General Questions
How does it take for Nice Leaf to respond to a customer service request?
Got questions? Our Customer Care Team is here for you! Just reach out Monday to Friday from 9 AM to 5 PM (PST), and we’ll get back to you within 24 hours during business hours. We do get a lot of messages, so thanks for your patience!
What is the status of my order?
Once your order is on its way, you'll get an email with your tracking number. Didn't see it? Make sure to peek in your spam folder! Still no luck? Just shoot us a message at cs@niceleaf.com or hit us up through our Contact Us page. We're here to help and will update you on your order status!
Are Nice Leaf products safe?
We make sure all our products go through some serious lab testing by a certified third-party lab and are made in a top-notch facility that meets GMP and ISO standards. This way, you know they're safe and sound!
I own a shop and I want Nice Leaf in my store, what do i do?
We're always looking for new avenues to showcase our products. Reach out to our Sales Team or fill out a distribution inquiry.
Shipping Questions
What states do you deliver to?
Other than the Kanna-infused products, where you can all states except Louisiana is legal, your access to the Nice Leaf hemp products are regulated at the state level. Here is a list of all the current states Nice Leaf can deliver to:
- Alabama
- Arkansas
- California
- Florida
- Georgia
- Hawaii
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Minnesota
- Missouri
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Virginia
- West Virginia
- Wisconsin
- Wyoming
How long will it take to process my order?
Processing times may take up to 2 business days before orders are ready for shipment.
How long does delivery take?
Most orders arrive in 3-6 business days. We ship using USPS Priority and shipping delivery times vary from state-to-state. Once your order is shipped out, you will receive an order tracking number via email.
If you do not receive your order within 10 days, please reach out to our Support Department via our Contact Us page.
Is my package shipped discreetly?
All Nice Leaf & HVPPY™ products are shipped in non-descript cardboard boxes.